Frequently asked questions
Do I need to know my level?
No. During your free introductory session, we try a little language practice to gain an initial picture of your level. As lessons begin, we develop a fuller understanding and adjust your learning plan.
Which languages can I start learning?
English lessons are currently available, from beginner level to C2. French and German are coming soon. You can register your interest and we’ll contact you when lessons begin.
How do lessons work?
All lessons take place online and last 50 minutes. You can choose individual lessons or a small group of up to 4 learners. Business groups have up to 10 participants.
I’ve never taken an online lesson. Will I be able to follow?
We’ll help you get started with joining lessons and using your personal learning space. If something feels unfamiliar, you can ask for guidance.
How often will I have lessons?
We agree on the frequency together, taking your goal and availability into account. For group lessons, we arrange a shared schedule.
What does the programme include?
Alongside live lessons, you have access to learning materials, assignments and practice activities, personal corrections and regular progress assessments.
How do I find out the price?
After your free introductory session, you’ll receive a suggested programme and its price. Businesses receive a tailored quote after we discuss the team’s needs.
How do I cancel or reschedule an individual lesson?
Contact us by phone at least 10 hours before the scheduled start. If you cancel later or do not attend, the lesson is charged in full and counts as a lesson used in your programme.
Rescheduling is arranged together, subject to availability.
What happens if I miss a group lesson?
If the lesson takes place, it is charged and counts as a lesson used for every group member, including anyone who is absent.
For private learner groups, the whole group may reschedule by contacting us at least 10 hours beforehand, provided all learners and the teacher agree and a suitable time is available.
How can a business cancel or reschedule a whole-group lesson?
The programme coordinator must contact us by phone at least 10 hours before the scheduled start. Rescheduling is subject to agreement and availability.
If the session is cancelled within the final 10 hours, or the whole group does not attend, it is charged in full and counts as a session used in the programme.
If an individual participant is absent but the session takes place, their absence does not change the charge.
How long can I access my materials after stopping lessons?
The materials in your personal learning space remain available for one month after you stop taking lessons.